Mobile Phones

In consideration of other guests, we ask that you turn off or silence your phone while in the spa. The use of phones is not permitted in lounge quiet areas unless taking photos.

Arrival Time

Please arrive at least 15 minutes prior to your scheduled appointment time to allow time to check-in. please call us if you are running late and we will do our best to accommodate you. Late arrivals may result in shortened treatment times. To ensure our next guest is not inconvenienced.

Cancellation Policy

We require at least 24 hours’ notice for any appointment cancellations. Late cancellations or no- shows will result in a charge for the full service.

Group Bookings

A 50% deposit is required for all group bookings to secure the reservation. We require 48 hours cancelation notice for group bookings.

Payment

We accept Visa, Mastercard, and American Express.

Gift Cards

can be used for service or product. They expire 6 months from the date of purchase.

Valuables

We are not responsible for any misplaced items. We do provide jewelry bags however, we recommend jewelry of significant value to be left at home.

Friendly Reminder

At GOLDUST, we pride ourselves on being a friendly and welcoming spa that treats all customers with respect. We expect the same level of respect in return towards all of our staff members. However, we reserve the right to refuse service to anyone who behaves inappropriately or disrespects our staff.